Andrew Bauer

Hi! I'm Andrew Bauer, currently studying Information Management & Technology at Syracuse University.

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My passion is making technology work for people. Whether it be through a well-designed web interface, a lightening-fast application or a newly-revived computer, I believe that the user is one of the most important factors to consider. Student of Information Management with experience in Systems Administration, Business Development, Team Management, Web Development, Technical Support and Retail Sales.

Assistant Manager at West Marine

May 2011 - September 2011

Provided training for new associates.

Manager of Retail Sales at Maciel Marine

May 2011 - September 2011

Technical Support Intern at Putnam Investments

March 2007 - March 2007

Experience in working level 1 & 2 technical support at the main offices of an international financial company. Knowledge of working with a support ticket system, taking calls in the call center, escalating issues and resolving trouble tickets (?on the floor?). Short-term internship position.

Dispatcher at Syracuse University Ambulance

April 2010

Central point-of-contact for Syracuse University Ambulance. Emergency calls are received, assigned a priority and an EMS crew is dispatched. Responsible for inter-agency communications to coordinate responses, as necessary.

Senior Technical Support Consultatnt at Syracuse University ITS

October 2009

Level 1 end-user technical support. Troubleshoot student technical issues & escalating issues as needed. Experience working with a support ticket system. Job responsibilities include training new consultants in technical skills & customer relation techniques, ensuring troubleshooting work is logged and recommending areas for procedural improvement in the organization.

Web Services Consultant at Self - Employed

January 2005

Experience working with the needs and deadlines of clients, installing and managing blogging systems & CMS. In-depth knowledge of HTML, PHP, JavaScript, Adobe Photoshop and Dreamweaver (CS4). Working knowledge of Adobe Flash, Illustrator and Fireworks (CS4).

Syracuse University

2009 – 2013